LossicalVPN (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our application.
1. Information We Collect
We collect the following information to provide and improve our services:
a. Personal Data
- Device ID: Used to identify your device and ensure functionality.
b. Non-Personal Data
- IP address (temporarily collected during sessions for server connection).
- Server location selected.
- Connection timestamps and session duration.
- Data usage metrics (e.g., bandwidth).
2. How We Use Your Information
The data we collect is used for:
- Service Delivery: Establishing and maintaining VPN connections.
- Service Optimization: Monitoring performance, troubleshooting, and improving our service quality.
- Security: Detecting and preventing potential threats or malicious activities.
3. Sharing Your Information
We do not sell or rent your personal information. We may share your data only under the following circumstances:
- Service Providers: Trusted third-party providers assist with technical support and service maintenance.
- Legal Requirements: When required to comply with applicable laws or legal processes.
- Protection of Rights: To enforce our terms or protect our rights and users.
4. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Non-personal usage data may be retained longer for statistical analysis and service improvement.
5. Your Rights
Under applicable laws, you have the following rights:
- Access: Request access to the personal data we collect.
- Correction: Update or correct inaccurate information.
- Deletion: Request the deletion of your personal data.
- Opt-Out: Withdraw consent for targeted advertising or the processing of your data.
To exercise these rights, contact us.
6. Data Security
We implement technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. However, no system can guarantee complete security.
7. Compliance with CCPA and VCDPA
For users in California and Virginia, you have the additional rights to:
- Know whether your personal data is shared or sold.
- Opt-out of the sale of your personal data.
- Lodge complaints with relevant regulatory authorities.
8. Data Controller and DPO
For inquiries, contact our Data Protection Officer (DPO) .
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted within the app, and the updated policy will take effect upon posting.
10. Contact Us
If you have questions about this Privacy Policy or need assistance, please contact us.